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Frequently Asked Questions

About Our Murals


What materials are your murals printed on?

We offer 4 choices of wall mural materials online and have several special order options as well. Our exclusive QuikStik™, QuikStik Plus™, UltraStik™, and ProStik™ materials each feature a matte finish for extremely vibrant colors and reduced glare. QuikStik™ is a heavy-duty movable and repositionable self-adhesive vinyl compatible with smooth painted surfaces. Our QuikStik Plus™ is a repositionable woven fabric similar to a fine canvas finish and is compatible with both smooth and textured surfaces. UltraStik™ is a 100% recyclable wallpaper that is pre-pasted with water activated adhesive for smooth painted surfaces and lightly textured walls. ProStik™ is a Type II vinyl wallcovering with a non woven fabric backing (requires paste). All of our online materials are for indoor applications and are not recommended or rated for outdoor use. We encourage our customers to request material swatches for a first hand preview.

Is my mural reusable?

Yes - our QuikStik™ (vinyl) and QuikStik PLUS™ (woven fabric) are both peel and stick options that are removable and repositionable. QuikStik™ is for smooth surfaces and QuikStik PLUS™ is for smooth and select textured surfaces. Here is a link to our Compare Materials page for more details.

Do you offer any other material options?

We have a wide variety of other specialty materials available for interior and some exterior applications. Just email us or give us a call and we will be glad to recommend a material that meets your project requirements.

Can my mural be cleaned?
Yes. Use a damp cloth for cleaning the mural surface. No chemicals should be used on the mural surface as this could be harmful and cause damage to your wall mural.
Do you offer protective finishes?
Yes, you can select QuikStik™ with Matte Laminate as a material option for any product. This matte laminate is a film applied to the face of the mural after it has been printed and will add extra protection from chemicals and abrasion. The film provides a "maintenance friendly" layer that allows murals to be cleaned with solutions typically required more often in commercial settings such as medical facilities.
What sizes are available?
Our murals are available in almost any size you'd like but our standard sizes are small, medium and large based on the aspect ratio of each specific image. If you would like a custom sized mural there is no additional charge. Select "custom" under the size options and enter the desired height and width of the mural. This will activate our cropping tool which will allow you to make some adjustments prior to adding the image to your shopping cart.
Is there a minimum size?
Our minimum standard size is approximately 12 square feet. We specialize in professional large format decorative wall murals. However, we will gladly print custom sizes less than 12 square feet but prices will be calculated based on the 12 square foot minimum.
What if I measure incorrectly?
First, always be sure and double check measurements before placing an order! Depending on the measurement discrepancy, one option is to trim any excess material once the mural is installed. Accurate wall measurements are the customer's responsibility and are not included under Our 100% Guarantee. Full instructions to ensure measurements are accurate are available in our measurement instruction guide.
Do you offer murals printed in a grayscale or sepia tone finish?
Yes, you have the option on each product to choose Original Color, Grayscale or Sepia. A preview of the mural will be displayed with each option.
 

Pricing/Shipping


Do you charge sales tax?
Sales tax is charged for purchases made in NC. Currently, orders from the other 49 states are sales tax free.
How much is shipping?
We use USPS and FedEx to offer free domestic ground shipping for all orders excluding Alaska and Hawaii. We do offer flat rate shipping to Alaska and Hawaii in addition to flat rate 2-day shipping to the lower 48. Expedited shipping and international orders require additional shipping costs but we offer very competitive rates.
What methods of payment do you accept?
We accept most major credit cards and PayPal.
Do you ship Magic Murals overseas?
Of course, we can ship anywhere. Please visit our Shipping page to learn more.
How long will it take to receive my Magic Mural?
We ship most murals within 2 to 3 business days of receiving the order. Allow an average time of 5 to 8 business days for domestic orders with standard ground shipping service, though you will likely receive your order sooner. Very large custom orders may require additional processing time.
How secure is my personal information?
We protect your personal information very carefully and do not share it with anyone. We use secure order processing from Verisign with SSL encryption (the same kind banking websites use). We don't sell or share our customers' data with anyone, we're not spammers.
Will I receive a shipping confirmation/receipt for my order?
After you place your order you will receive an email confirmation with your order details. Once your order ships, you will then receive a second email with a USPS or FedEx tracking number to monitor your murals' delivery status.
 

Installation and Removal


Will I be able to install my Magic Mural myself?
Magic Murals are "installation friendly" and very easy to install when following our detailed step-by-step instructions. An installation sheet is with your mural inside the package when you receive it. The instruction guides are also available to download from our website.
What type of wall surface do I need to have?
The surface of the wall is very important and critical to selecting a compatible material. Our QuikStik™ self-adhesive material is only compatible with smooth, painted wall surfaces. If you have an orange peel surface or another type of slightly textured wall, we recommend our QuikStik Plus™ material. If you're trying to get creative and would like a mural on a surface that's a little unusual (concrete, masonry, etc.) just give us a call, and we will find an appropriate material for the job.
Can I install a mural in a bathroom or other high moisture area?
Most of our mural materials will perform well in higher-than-normal humidity areas, though we always recommend ordering a material swatch kit to test the material before placing your final order.
What materials do I need for installing my Magic Mural(s)?
You will need a measuring tape, masking tape (2" wide), scissors or utility knife, possibly a ladder and an assistant. We provide a felt squeegee application tool with every order.
Can you recommend someone to install my mural?
If you prefer to have your Magic Mural installed by a professional installer, we suggest searching for one in your area. The WIA (Wallcovering Installers Association) is a nation-wide network of certified wallcovering installers. Any of their members in your area should have no problem installing your mural. If no one from the WIA is available in your market, search for an independent wallpaper hanger in your area. If you are unable to locate an installer, feel free to contact us directly for assistance.
When it's time to redecorate, how do I remove my Magic Mural?
To remove QuikStik™ or QuikStik PLUS™ murals – starting with a top corner gently pull away from the wall at a 45 degree angle. To remove UltraStik™ murals – soak the wallpaper with a wet sponge and starting in the corner gently remove at a 45 degree angle. Use the wet sponge to remove any residue.
Will my mural damage my wall?
As long as the wall surface meets the requirements of no inferior, loose or peeling paint, removing the mural will not damage the wall surface. Proper paint surface is important for any mural installation and we recommend all surfaces be primed then painted before installing. Upon removal, UltraStik™ may leave a water soluble glue residue that can be removed with a wet sponge.
 

Uploading Images / Custom Murals


How do I upload my own image?

Our custom mural creator will allow you to upload any JPEG image you'd like for a mural. Our image analyzer will then let you know if it is of sufficient quality for a mural. If you have any difficulty or would like to use a different image format, please contact us for assistance, we'll be glad to help.

How do I make sure my image is high enough quality for a mural?

Wall murals require high-resolution imagery to print well and most modern professional digital cameras will provide a good quality image. iPhone and Android photos may not work well but we always recommend you select our "Submit for Review" option prior to ordering a custom image mural. If there are any issues we will contact you to discuss options. For more details, check out our Image Quality Guidelines.

What size picture works best for uploading? How many megapixels?

We recommend a minimum of a 12 megapixel image for printing most size murals. For extra large murals, larger megapixel files will be necessary so that the image output is not distorted and pixilated. For more details, check out our Image Quality Guidelines.

How do I upload artwork on paper or canvas?
There are two options: Option 1, take a digital photograph recommended with a minimum 12 megapixel camera at highest quality setting. Preview the photograph and enlarge the image on your screen to make sure that it meets your approval before uploading the image. Opton 2, take the artwork to a photography store or location with scanning equipment to have the image scanned at a minimum of 600dpi resolution and saved in a digital format that can be uploaded.
Can my Custom Magic Mural be printed in Black-and-White (grayscale) or Sepia?
Yes, you have the option on each product (even your own!) to choose Original Color, Grayscale or Sepia. A preview of the mural will be displayed with each option.
 

Photographers/Illustrators


Where do you find images for Magic Murals?
We spend a lot of time looking for the best images for our murals. We search worldwide for relationship opportunities with talented artists, illustrators and photographers that we feel provide inspired, high quality imagery. If you would like to suggest an artist please contact our Content and Media Developer, via e-mail at noelle@magicmurals.com.
How do I become a MagicMurals.com artist?
For information on how to become a content provider for our website, MagicMurals.com, please contact our Content and Media Developer via e-mail at noelle@magicmurals.com.
 

Contact Info/Return Policy


How do I contact you?
There are several ways to contact us. Call us toll-free at 877-448-7295 or Live Chat during our normal business hours [M-F 8:30am - 5:30pm EST]. You can also email us your questions anytime and an associate will respond during normal business hours.
What if items are damaged when they arrive?
Please check your mural prior to installing. If there are any issues with the mural, do NOT install it. Contact us immediately at 877-448-7295 for assistance.
What is your return policy?
We want you to be 100% satisfied with your new Magic Mural. If you receive one of our murals that needs to be returned to us, we ask that you first contact us to explain the reason for the return. You may contact us via e-mail at service@magicmurals.com or by phone at 877-448-7295. Please see our Return Policy for more details.