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Privacy Policy

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This website is owned and operated by Magic Murals, LLC, a privately held North Carolina corporation. Our business is built on quality products, excellent customer service, and family values. We understand the importance of privacy and information security to our customers and website visitors. Please be assured that we 1) follow industry best practices as regards to privacy practices and safeguarding your information, 2) adhere to all U.S. and EU regulations (including GDPR) regarding privacy practices and information security, and 3) will never share, sell or otherwise use your personal information other than for the purposes of serving you, our valued customer.

This document presents our formal privacy policy and demonstrates our commitment to protecting our customer's information and privacy. We update this policy from time to time as standards, best practices and regulations evolve, so feel free to check it out occasionally.

You can reach us any time by sending an email to [email protected] If you ever have any questions about our Privacy Policy, you can contact us by mail at: P.O. Box 149, Smithfield, NC 27577. We are always happy to answer any questions.

Visitor Personal Information
We do not collect personal information from visitors unless they provide it to us voluntarily through this website or by phone. Unless you place an order or fill out our contact form, we will not have access to any of your personal information. We do collect anonymous user data from our visitors such as their internet service provider and what pages were viewed, but nothing that would identify who you are or how to contact you. We collect this information for Google Analytics Demographics and Interest Reporting and Remarketing with Google Analytics so that with the assistance of our internet marketing agents and other service providers we can continue to improve our website, our advertisements, and offer a better experience to our visitors.

When placing an order, of course, it will be necessary for you to provide your personal information. This will include your name, address and phone number. Any information you provide is then stored in a secured location to ensure the highest degree of confidentiality and privacy.

As pertains to GDPR compliance, this visitor usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your usage. The source of the usage data is Google Analytics and it may be analyzed in order to better serve you. The legal basis for this processing is a combination of consent (acceptance of cookies) and/or our legitimate business interests in monitoring and improving our website, products and services.

Customer Personal Information
When you buy items from our website or by phone, your name is added to our list of customers. We will not sell or share your email address or personal information with anyone other than the trusted and secure data processing vendors we use to process credit cards, send emails, and otherwise serve our customers. Your information will never be given to third parties for their own sales, marketing or other business purposes, period.

Note that we take security so seriously, we don’t even store your credit card information. Only the last four digits are retained so that you can track your own purchase activity.

We use your email address to send you transactional emails when you place an order or request a sample or other information from us.

We use your email address to send you special offers related to your shopping behavior. The bottom of each of these emails provides you with a link to this Privacy Policy and an easy method of unsubscribing from those marketing emails.

We use your email address to send out newsletters to which you have subscribed. If you have never subscribed to our newsletter, you will not receive these emails. In order to combat spam and prevent other parties from signing you up for these newsletters without your permission, we use a double opt-in process that requires you to respond to a newsletter confirmation email before your newsletter registration is activated. The bottom of each newsletter provides you with a link to this Privacy Policy and an easy method of unsubscribing from our newsletter.

In addition to following the unsubscribe links at the bottom of our emails and newsletters, you may also email us at [email protected], reach us at our Contact Us page, call us at (877) 448-7295, or mail us at Magic Murals, LLC, P.O. Box 149, Smithfield, NC 27577 and request that you be 1) unsubscribed from these emails and/or 2) that your personal information be completely deleted from our systems. Please be sure to include your name, mailing address and email address and whether you simply want us to stop sending you emails or if you want all of your information deleted. We will comply with your request as soon as possible.

As pertains to GDPR compliance, your account, communications and customer order / transaction data may be processed for the purposes of operating our website, providing our services, selling and delivering our products and services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. All of this information will have been supplied by you, not by third parties, and you can review it, edit it or delete it as you’d like. The legal basis for this processing is a combination of consent (acceptance of cookies or email response), contract (you’ve made a purchase) and/or our legitimate business interests in monitoring and improving our website, products and services.

Use of Cookies
Like almost every other site on the Internet, we use "cookies" (small pieces of information stored on your computer) on our website. The cookies enable us to manage your visitor session. This is necessary to ensure that we keep items in your cart. We do not use cookies to collect any type of personal information, and the cookie doesn't extract any information from your computer. We use cookies to: identify you when you visit our website and as you navigate our website, to determine if you are logged into our website, to store information about your preferences and to customize the website for you, to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally, and to analyze the use and performance of our website and services.

We also use cookies to show previous visitors our advertisements when they visit other websites. As these cookies are not strictly necessary for your use of our website, we will ask you to consent to our use of cookies when you first visit our website. To opt out of all Google Analytics tracking across the web click here.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. For the most current information on managing your cookies, please review:
Internet Explorer

Note that if you block cookies, you may not be able to use all of the services on our website.

List of Cookies We Collect
The table below lists the cookies we may collect and what information they store.

COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
GOOGLE ANALYTICS Traffic analysis.
GOOGLE REMARKETING May present ads to you on other websites.

Online Security and Encryption
All forms on our website use industry standard practices to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information. We use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is widely used to ensure that the transmission of personal information, such as account numbers and credit card information is kept secure. The most widely used browsers, like Google Chrome, Mozilla Firefox and Internet Explorer, make it very obvious when this SSL security is present by showing either a completed key or a closed lock on the screen.

Third Party Links
Occasionally, at our discretion, we may include links to third party websites (like an artist's personal website) on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

European Union General Data Protection Regulation (GDPR) Compliance
Even though the protections of this regulation legally apply only to citizens of the European Union, Magic Murals has extended these protections to all of our visitors and customers.

Specifically, these regulations include:
1) You have the right to access, review, edit and have deleted the personal information we have collected and stored. Please email us at [email protected] if you have any desire to do so. If you have an active account with us, you can also edit that information or delete that account yourself by logging into it and selecting those options.
2) You have the right to limit or prevent us from sending you marketing emails and newsletters. As stated above, newsletter registrations require you to respond to a confirmation email before be added to our newsletter list. If at any time you wish to rescind these permissions, you can unsubscribe from our newsletter and/or other marketing emails via the link found at the bottom of all such emails.
3) You have the right to be informed within 72 hours of any material breach in security regarding the unauthorized access of your personal information. (We’d comply with this even if it weren’t required.)
4) You have the right to know how long we will hold onto your personal data. To that regard, we’ll hold onto your data only for as long as you allow us to, for as long as is reasonably necessary to serve you, or until such data is no longer required for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5) You have a right to lodge a complaint with a supervisory authority responsible for data protection if you believe that our processing of your personal information infringes data protection laws to which you are subject. EU citizens may do so in the EU member state of their residence, place of work or the place of the alleged infringement.
6) You have a right to require that all of our employees who have access to your data have been properly vetted and trained in how to comply with these regulations. (Yes – we have).
7) You have the right to require that we have one senior officer who is responsible for making sure we comply with these regulations. Our Data Protection Officer is Mike Fleming, our CEO. If you do not feel that your privacy and data protection requests have been adequately handled by first contacting [email protected], then please contact Mike at [email protected]

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below. In the highly unlikely event of a material change in our Privacy Policy that decreases your protections, we will email you.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Magic Murals, LLC.
PO Box 149
Smithfield, NC 27577
[email protected]

Last modified: 05/24/2018

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