Frequently Asked Questions
About our Murals
- What materials are your murals printed on?
We offer 3 choices of wall mural materials. Our exclusive QuikStik™, QuikStik Plus™, and UltraStik™ materials each feature a matte finish for extremely vibrant colors and reduced glare. QuikStik™ is a heavy-duty movable and repositionable self-adhesive vinyl compatible with smooth painted surfaces. Our QuikStik Plus™ is a repositionable woven fabric similar to a fine canvas finish and is compatible with both smooth and textured surfaces. UltraStik™ is a 100% recyclable wallpaper that is pre-pasted with water activated adhesive for smooth painted surfaces and lightly textured walls. All 3 materials are for indoor applications and not recommended or rated for outdoor use. We encourage our customers to request sample materials for a first hand preview.
- Do you offer any material options other than QuikStik™ and UltraStik™ wall mural products?
We have a wide variety of other specialty materials available for interior and exterior applications. Just email us or give us a call and we will be glad to recommend a material that meets your project requirements.
- Can my mural be cleaned?
Yes. Use a damp cloth for cleaning the mural surface. No chemicals should be used on the mural surface as this could be harmful and cause damage to your wall mural.
- What sizes are available?
Our murals are available in almost any size you’d like but our standard sizes are small, medium and large based on the aspect ratio of each specific image. If you would like a custom sized mural there is no additional charge. Select "custom" under the size options and enter the desired height and width of the mural. This will activate our cropping tool which will allow you to make some adjustments prior to adding the image to your shopping cart.
- Is there a minimum size?
Our minimum standard size is approximately 12 square feet. We specialize in professional large format decorative wall murals. However, we will print custom sizes less than 12 square feet by request. Prices will be calculated based on the 12 square foot minimum.
- What if I measure incorrectly?
First, always be sure and double check measurements before placing an order! Depending on the measurement discrepancy, one option is to trim any excess material once the mural is installed. Accurate wall measurements are the customer's responsibility and are not included under Our 100% Guarantee. Full instructions to ensure measurements are accurate are available in our measurement instruction guide.
- Do you offer murals printed in a sepia tone finish?
Yes, we can produce your mural by request in a sepia tone.
- Can the mural be protected from damage such as rubs or scratches?
We have a matte film laminate option that can be added to our QuikStik™ murals to provide a layer of protection to minimize damage to the mural surface. The film provides a "maintenance friendly" layer that allows murals to be cleaned with solutions typically required more often in commercial settings such as medical facilities. Please contact us for more information and pricing.
Pricing / Shipping
- Do you charge sales tax?
Sales tax is charged for purchases made in NC and CA. Currently, orders from the other 48 states are sales tax free.
- How much is shipping?
We offer free domestic ground shipping in the contiguous 48 states via USPS and FedEx. We use an integrated shipping solution to automatically compare the best options for delivering your order from our facility to the designated shipping address. Your order is routed via the carrier that offers the quickest and most reliable shipping option based on the point of origin and final destination. This ensures your package arrives in a timely and efficient manner. If you receive US Mail at a PO Box, please be sure and include the PO Box address in addition to your physical address in the appropriate field when checking out.
Additionally, we offer 2-day flat rate shipping for $24.95 for domestic US shipments and $29.95 for orders to Alaska and Hawaii. Other express “next day” shipping options as well as international shipping can be selected when entering your order data at checkout.
- What methods of payment do you accept?
We accept most major credit cards and Paypal.
- Do you ship Magic Murals overseas?
Of course, we can ship anywhere. Extra charges may apply. Please contact us to learn more.
- How long will it take to receive my Magic Mural?
We ship most murals within 2 to 3 business days of receiving the order. So, allow an average time of 5 to 8 business days for domestic orders with standard ground shipping service.
- How secure is my personal information?
We protect your personal information very carefully and do not share it with anyone. We use secure order processing from Verisign with SSL encryption (the same kind banking websites use). We don’t sell or share our customers’ data with anyone, we're not spammers.
- Will I receive a shipping confirmation/receipt for my order?
After you place your order you will receive an email confirmation with your order details. Once your order ships, you will then receive a second email with a FedEx tracking number to monitor your murals' delivery status.
Installation and Removal
- Will I be able to install my Magic Mural myself?
Magic Murals are "installation friendly" and very easy to install when following our detailed step-by-step instructions. An installation sheet is included in the package when you receive it. The instruction guides are also available to download from our website.
- What type of wall surface do I need to have?
The surface of the wall is very important and critical to selecting a compatible material. Our QuikStik™ self-adhesive material is only compatible with smooth, painted wall surfaces. If you have an orange peel surface or another type of slightly textured wall, we recommend our QuikStik Plus™ material. If you’re trying to get creative and would like a mural on a surface that’s a little unusual (concrete, masonry, etc.) just give us a call, and we will find an appropriate material for the job.
- Can I install a mural in a bathroom or other high moisture area?
Our UltraStik™ permanent application mural will perform better in humid locations. If the room is well ventilated, QuikStik™ or QuikStik Plus™ self-adhesive murals will also work and provide a less permanent solution.
- What materials do I need for installing my Magic Mural?
You will need a measuring tape, masking tape (2” wide), scissors or utility knife, possibly a ladder and an assistant. We provide a felt squeegee application tool with every order.
- What if I don't want to install the mural myself?
If you would prefer not to install your own mural, we can help you find someone who will. The UASG is a nation-wide network of certified graphics installers. Any of their members in your area should have no problem installing your mural. Search for a local UASG installer. Other mural installation resources include Professional Decal Application Alliance and Wallcovering Installation Association.
- Can you recommend someone to install my mural?
The UASG is a nation-wide network of certified graphics installers. Any of their members in your area should have no problem installing your mural. If no one from the UASG is available in your market, search for a wallpaper hanger in your area. If you are unable to locate an installer contact us directly for assistance.
- When it's time to redecorate, how do I remove my Magic Mural?
To remove QuikStik™ murals – starting with a top corner gently pull away from the wall at a 45 degree angle. To remove UltraStik™ murals – soak the wallpaper with a wet sponge and starting in the corner gently remove at a 45 degree angle. Use the wet sponge to remove any residue.
- Will my mural damage my wall?
As long as the wall surface meets the requirements of no inferior, loose or peeling paint, removing the mural will not damage the wall surface. Upon removal, QuikStik™ may leave a water soluble glue residue that can be removed with a wet sponge.
Uploading Images / Custom Murals
- How do I upload my own image?
Our custom mural creator will allow you to upload any JPEG image you'd like for a mural. If you have any difficulty or would like to use a different image format, please contact us for assistance.
- How do I make sure my image is high enough quality?
Most photos from modern digital cameras or scans of artwork will work fine but we always review each uploaded image to ensure your mural will be sure to please. We recommend you select our "submit for review" option prior to ordering a custom image mural. If there are any issues we will contact you to discuss options. For more details, check out our Image Quality Guidelines.
- What size picture works best for uploading? How many megapixels?
A minimum of 6 megapixels required for smaller sizes of wall murals. For extra large murals, larger megapixel files will be necessary so that the image output is not distorted and pixilated. For more details, check out our Image Quality Guidelines.
- How do I upload artwork on paper or canvas?
There are two options: Take a digital photograph recommended with a minimum 8 megapixel camera at highest pixel setting. First, preview the photograph and enlarge the image on your screen to make sure that it meets your approval before uploading the image. Second, take the artwork to a photography store or location with scanning equipment to have the image scanned at a minimum of 600dpi resolution and saved in a digital format that can be uploaded.
- What are your custom options?
We will be offering a wide selection of custom options in the very near future. However, feel free to e-mail us if you have a specific request.
- Can my Magic Mural be printed in black and white?
We offer black and white prints for most images. Select the grayscale option on the product page to covert the image to black and white.
Photographers / Illustrators
- Where do you find images for Magic Murals?
We spend a lot of time looking for the best images for our murals. We search worldwide for relationship opportunities with talented artists, illustrators and photographers that we feel provide inspired, high quality imagery. If you would like to suggest an artist please contact our Creative Director, via e-mail at email@example.com.
- How do I become a MagicMurals.com artist?
For information on how to become a content provider for our website, MagicMurals.com, please contact our Creative Director via e-mail at firstname.lastname@example.org.
Contact Info / Return Policy
- How do I contact you?
There are several ways to contact us. Contact us by clicking on our Live Chat icon, via e-mail at email@example.com, or toll free at 1-877-448-7295 Monday – Friday between the hours of 8:30am and 5:30pm EST.
- What if items are damaged when they arrive?
Contact us immediately for further instructions.
- What is your return policy?
We want you to be 100% satisfied with your new Magic Mural. If you receive one of our murals that needs to be returned to us we ask that you first contact us to explain the reason for the return. You may contact us via e-mail at firstname.lastname@example.org or by phone at 877-448-7295. Please see our return policy for more details.