Frequently Asked Questions

About Our Murals

Pricing and Shipping

Installation and Removal

Uploading Images/Custom Murals

Photographers/Illustrators

Contact Info/Return Policy

About Our Murals

What materials are your murals printed on?
Our exclusive QuikStik™ and UltraStik™ materials both feature a matte finish for extremely vibrant colors and reduced glare. QuikStik is a heavy-duty movable and repositionable self-adhesive vinyl, UltraStik is a 100% recyclable wallpaper that is pre-pasted with water activated adhesive. Both are extremely easy to install. We encourage our customers to request samples.

Do you offer any material options other than QuikStik™ and UltraStik™?
We have a wide variety of other specialty materials available and will be glad to recommend a material that meets your project requirements. Just give us a call to discuss.

Can my mural be cleaned?
Yes. Use a damp cloth for cleaning mural surface. No chemicals should be used on the mural surface.

What sizes are available?
Our murals are available in almost any size you’d like but the standard sizes are small, medium and large. If you would like a custom sized mural with your own dimensions just select the image, input your desired height and width, and then add it to your cart.

Is there a minimum size?
Our minimum standard size is approximately 12 square feet. We specialize in professional large format decorative wall murals. However, we will print custom sizes less than 12 square feet by request. Prices will be calculated based on the 12 square foot minimum.

What if I measure incorrectly?
First, be sure and double check measurements before placing an order! Depending on the measurement discrepancy, one option is to trim any excess material once the mural is installed. Wall measurements are the customer's responsibility and are not covered under our guarantee. Full instructions to ensure measurements are accurate are available in our measurement instruction guide.

Do you offer murals printed in a sepia tone finish?
Yes, we can produce your mural by request in a sepia tone.

Pricing/Shipping

Do you charge sales tax?
There is no sales tax for purchases shipped outside of North Carolina. NC sales tax applies for all orders shipped within the state of NC.

How much is shipping?
We use FedEx exclusively and offer free domestic ground shipping for all our murals. Expedited shipping and international orders will require additional shipping costs but we offer very competitive rates.

What methods of payment do you accept?
We accept most major credit cards.

Do you ship Magic Murals overseas?
Of course, we can ship anywhere. Extra charges may apply. Please contact us to learn more.

How long will it take to receive my Magic Mural?
Allow an average time of 7 to 10 business days for domestic orders with standard ground shipping service.

How secure is my personal information?
We protect your personal information very carefully and do not share it with anyone. We use secure order processing from Verisign with SSL encryption (the same kind banking websites use). We don’t sell or share our customers’ data with anyone, we're not spammers.

Will I receive a shipping confirmation/receipt for my order?
After you place your order you will receive an email confirmation with your order details. Once your order has been completed and ships, usually in just a few days, you will then receive a second email with a FedEx tracking number to monitor your murals' delivery details.

Installation and Removal

Will I be able to install my Magic Mural myself?
Magic Murals are "installation friendly" and very easy to install when following our detailed step-by-step instructions. Detailed instructions are also included in the box when you receive it.

What type of wall surface do I need to have?
The surface of the wall is very important to the life span and appearance of your mural. Our QuikStik self-adhesive material works well for smooth, painted drywall surfaces. If you have an orange peel surface or another type of slightly textured wall, we recommend our UltraStik pre-pasted wallpaper. If you’re trying to get creative and would like a mural on a surface that’s a little unusual (concrete, masonry, etc.) just give us a call, and we will find an appropriate material for the job.

Can I install a mural in a bathroom or other high moisture area?
Our UltraStik permanent application mural will perform better in humid locations. If the room is well ventilated, our QuikStik self-adhesive mural will also work and provide a less permanent solution.

What materials do I need for installing my Magic Mural?
You will need a measuring tape, masking tape (2” wide), scissors or utility knife, possibly a ladder and an assistant. We provide a squeegee application tool with every order.

What if I don't want to install the mural myself?
If you would prefer not to install your own mural, we can help you find someone who will. The UASG is a nation-wide network of certified graphics installers. Any of their members in your area should have no problem installing your mural. Search for a local UASG installer.  Other mural installation resources include Professional Decal Association of America and National Guild of Professional Paperhangers .

Can you recommend someone to install my mural?
The UASG is a nation-wide network of certified graphics installers. Any of their members in your area should have no problem installing your mural. If no one from the UASG is available in your market, search for a wallpaper hanger in your area. If you are unable to locate an installer contact us directly for assistance.  

When it's time to redecorate, how do I remove my Magic Mural?
To remove QuikStik murals – starting with a top corner gently pull away from the wall at a 45 degree angle. To remove UltraStik murals – soak the wallpaper with a wet sponge and starting in the corner gently remove at a 45 degree angle.

Will my mural damage my wall?
As long as the wall surface meets the requirements of no loose or peeling paint, removing the mural will not damage the wall surface. Upon removal, UltraStik may leave a water soluble glue residue that can be removed with a wet sponge.

Uploading Images/Custom Murals

How do I upload my own image?
Our custom mural creator will allow you to upload any JPEG image you'd like for a mural. If you have any difficulty or would like to use a different image format, please contact us for assistance.

How do I make sure my image is high enough quality?
Most photos from modern digital cameras or scans of artwork will work fine but we always review each uploaded image to ensure your mural will be sure to please. If there are any issues we'll give you a call to discuss options. For more details, check out our image quality guidelines.

What size picture works best for uploading? How many megapixels?
A minimum of 6 megapixels required for most sizes of wall murals. For extra large murals, larger megapixel files will be necessary so that the image output is not distorted and pixilated. For more details, check out our image quality guidelines.

How do I upload artwork on paper or canvas?
There are two options: Take a digital photograph recommended with a minimum 6 megapixel camera at highest pixel setting. First, preview the photograph and enlarge the image on your screen to make sure that it meets your approval before uploading the image. Second, take the artwork to a photography store or location with scanning equipment to have the image scanned and saved in a digital format that can be uploaded.

What are your custom options?
We will be offering a wide selection of custom options in the very near future. However, feel free to e-mail us now if you have a specific request.

Can my Magic Mural be printed in black and white?
We offer black and white prints for most images. Select the grayscale option on the product page to covert the image to black and white.

Photographers/Illustrators

Where do you find images for Magic Murals?
We spend a lot of time looking for the best images for our murals. We search worldwide for relationship opportunities with talented artists, illustrators and photographers that we feel provide inspired, high quality imagery. If you would like to suggest an artist please contact our Creative Director, via e-mail at sarah@magicmurals.com.

How do I become a MagicMurals.com artist?
For information on how to become a content provider for our website, MagicMurals.com, please contact our Creative Director via e-mail at sarah@magicmurals.com.

Contact Info/Return Policy

How do I contact you?
Contact us via e-mail at service@magicmurals.com or toll free at 1-877-448-7295 Monday – Friday between the hours of 8:30am and 4:30pm EST.

What if items are damaged when they arrive?
Contact us immediately for further instructions.

What is your return policy?
We want you to be 100% satisfied with your new Magic Mural. If you receive one of our murals that needs to be returned to us we ask that you first contact us to explain the reason for the return. You may contact us via e-mail at service@magicmurals.com or by phone at 877-448-7295. Please see our return policy for more details.